FULTON TEACHERS’ CREDIT UNION WILL BECOME
FAMILY FIRST CREDIT UNION ON MARCH 1ST 2016!
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Dear Valued Member,
It is with great pleasure to announce that Fulton Teachers’ Credit Union is changing its name to Family First Credit Union effective March 1, 2016. This change comes with many hours of thought and research. We feel that Family First better fits you, our field of membership! Through the years, we have added many private schools in Fulton County, Johns Creek Municipality, and most recently the Atlanta Public Schools. Also, we serve many family members of the employees of these school systems.
For many years, building maintenance, nutrition, transportation, and other employees were unsure if they could join because of "Fulton Teachers’" being in our name. Many thought being a teacher was a requirement in order to join. Our new name is more inclusive and reflects our culture of family. We truly believe that our members are an extension of our family and we offer the best customer service with the highest level of integrity.
Rest assured our credit union is not changing; we still have the same management, employees, board members, and the same great products and services. Our credit union is not being merged by another credit union. In fact, our credit union is one of the healthiest credit unions in Georgia with a capital ratio above 13%. 2014 and 2015 have been wonderful years filled with growth and satisfied members. We are excited about serving you, our member, as Family First Credit Union!
Our branches are at the same locations:
|Hapeville Main Branch
3604 Atlanta Ave
Hapeville GA 30354
Phone: (404) 768-4980
Fax: (404) 768-5496
1560 Holcomb Bridge Road
Roswell GA 30076
Phone: (770) 667-8114
Fax: (770) 667-8329
Our hours of operation are the same:
Monday thru Friday: 9:00 am to 5:00 pm
Saturday: 9:00 am to 12:00 pm
Our new logo is:
We thank you for your membership and look forward to a prosperous 2016 together. Please contact us if you have any questions about our name change.
Stephen P. Smith
President and CEO
Dear Valued Member, Important Things You Need to Know about Our Name Change
Q: Why did we change our name to Family First Credit Union?
A: Our new name is more inclusive and reflects our culture of family.
Q: Is the credit union merging with another credit union?
A: No. Our credit union is not being merged with another credit union. Our credit union is one of the healthiest credit unions in Georgia with over 13% capital.
Q: How will this affect my membership?
A: There should be minimal impact to you as a member. Your member number and account numbers will remain the same as will all of our products and services.
Q: Will my deposits continue to be insured?
A: Yes, your deposits will continue to be insured up to $250,000 by the National Credit Union Administration (NCUA).
Q: Who can join Family First Credit Union?
A: The current field of membership will be the same which consists of Fulton County Board of Education, Atlanta Public Schools, Woodward Academy, Johns Creek Municipality, and several private and charter schools located in Fulton County.
Q: Is the phone number changing?
A: No. The phone numbers and fax numbers will remain the same.
Q: Will I get a new membership card with the new name mailed to me?
A: No. However, if you wish to receive one, please contact a Member Service Representative and we will be happy to provide you with a new membership card.
Q: Will the credit union’s routing number change?
A: Our Routing and Transit number (261071373) will remain the same.
Q: Will the web site change?
A: Yes. Our new web address will be www.ffcuga.org. The web site will have a new design, but your member information and online banking (NetBranch) will stay the same. Once you accept the new disclosures you will have access to NetBranch.
Q: Will I still be able to access my online bill pay?
A: Yes. There will be no change to online bill pay. You will still have the same access and functionality as before.
Q: Will there be any changes to the products and services the credit union offers?
A: No. All products and services currently offered by the credit union will remain the same.
Q: Will my quarterly and/or monthly statements be changing?
A: No. Your statements will feature our new name, but the format will stay the same.
Q: Can I still use my Fulton Teachers’ Credit Union checks and deposit slips?
A: Yes. You can continue to use your FTCU checks and deposit slips. When you run out of checks or deposit slips, your new order will have the new name and logo. If you order checks using another vendor other than the credit unions, you will need to update our new name on your next order with the other vendor.
Q: Will my Fulton Teachers’ Credit Union debit card and credit card still work?
A: Yes. Your current debit card, credit card, and reloadable debit card will continue to work normally. Once your debit card/credit card expires or you order another card, your new card will have our new name and logo.
Q: Will I have to change automatic drafts and direct deposits?
A: No. You don’t need to change anything Your account number and the credit union’s routing and transit number will remain the same. Your direct deposits and automatic drafts will continue to work just as they have before.
Q: Will this affect my loans, savings, and investments?
A: No. The name change will not impact any of your accounts.
Q: If I have a loan with the credit union, do I change who I make the check payable to?
A: Yes. Please make checks payable to Family First Credit Union after March 1st, 2016. We still, however, will accept checks made payable to Fulton Teachers’ Credit Union.
Q: If I use another bill pay from a different financial institution for loan payments and/or deposits, do I need to change the name?
A: Yes. After March 1, 2016, you should change our name with your current financial institution for loan payments and/or deposits. We still, however, will accept checks made payable to Fulton Teachers' Credit Union.
Q: Will my access to mobile banking and mobile check capture change?
A: No. The only change will be the new name and logo on the mobile app. You will be prompted to accept the new disclosures, and then the app should work the same. If you reload the Touch Banking App after March 1, 2016, you will need a new app code which is "ffcumobile". Also, the app code will be available on our new web site under mobile banking.